What personally identifiable information is collected from me?
We recognize the importance of protecting the privacy of personally identifiable information collected about visitors to the Site. Except with respect to certain designated elements of the Site that require registration, you can use TVShowsonDVD.com without divulging any personally identifiable information, including your email address. The Site does not collect personally identifiable information about you unless you expressly provide such information to us on a voluntary basis. For example, you may provide your personally identifiable information to subscribe to a magazine, to complete contest entry forms, to complete your registration on the Site or the various services offered on the Site, including community postings such as the TVShowsonDVD.com Community, chats and bulletin boards. Except as described below, in those instances in which you "opt-in" to receive offers directly from our third party partners, such personally identifiable information will never be shared with third parties outside of TV Guide and its affiliated companies or third party vendors acting on their behalf.
At any time after providing us with your personally identifiable information, you have the ability to ask that your personally identifiable information be edited or removed from our database by contacting us at the e-mail or physical address provided below under the heading "Contact Information." We may, from time to time, give you the opportunity to receive special offers, such as newsletters, email reminders or special discounts, directly from companies with which we partner. In order to take advantage of these opportunities, you must affirmatively authorize us to share your personally identifiable information with these third party partners; we will never share such information unless you specifically "opt-in" to receive such an offer from one of our partners. Similarly, as part of certain sweepstakes entries we may also give you the opportunity to sign up to receive special offers from our advertising partners. Again, during the entry process, your information will be shared with our partners only if you take specific action to indicate that you would like us to do so.
You may choose to provide us with the certain personally identifiable information when using the Site or the various services offered on the Site, including:
Your birth date
Your home contact information (physical address and/or phone number)
Online contact information (email address)
Your login information
In addition, at times, we may ask you to provide non-personally identifiable information about yourself that may be linked with your personally identifiable information you provide. Provision of this information is optional. Such information includes:
TV service provider
Preferences (what you like or dislike)
Survey answers (votes and ratings of TV shows)
What non-personally identifiable information is collected automatically?
We automatically collect certain non-personally identifiable information from you to optimize our web pages for your computer such as:
clickstream information (internet protocol ("IP") address, internet service provider, platform type, date/time stamp) http protocol information (last URL requested and browser type)
interaction information (browser interaction such as when the mouse moves over an image)
computer information (computer and browser information)
search terms (search text)
We may use such non-personally identifiable information for internal purposes, including, but not limited to, improving the content of the Site and the services offered on the Site. (See "How is my information used?")
How is my information used?
We will use personally identifiable information that you submit to the Site for the purposes for which you submitted it, including marketing directly to magazine subscribers. At the time you provide personally identifiable information, you have the option of instructing us not to send you our special email offers, and of affirmatively consenting to receiving email offers about our partners. At any time, you can change these choices by visiting the My Profile page on TVShowsonDVD.com or contacting us at the email or physical address listed in "Contact Information" below. We retain personally identifiable information indefinitely unless you request that we remove your personally identifiable information from our database by contacting us at the addresses listed in "Contact Information" below. Magazine subscribers may receive marketing information via telephone or physical address, whether they registered for a magazine on our Site, or through other means. Magazine subscribers can request to not be contacted by contacting us at the addresses listed below.
We may disclose personally identifiable information when required by law or when we have a good faith belief that such action is necessary to comply with a current judicial proceeding, court order, government investigation or legal process.
We may use non-personally identifiable information collected on the Site to enhance the Site and our product offerings, to maintain and secure the Site, and to understand the interests of Site visitors. Generally, we use non-personally identifiable information to analyze trends, administer the website, and gather information for aggregate use (IP addresses are not linked to personally identifiable information).
We may also use the statistical compilation and aggregation of non-personally identifiable information and may provide such information to third parties for marketing, advertising or research purposes.
How is my information kept secure?
We maintain commercially reasonable safeguards to ensure the security, integrity and privacy of personally identifiable information submitted to our Sites, and we periodically review and update security measures in light of current technologies.
What are cookies and how are they used by the Sites?
Cookies are files that a web site places on an individual's hard-drive for record-keeping purposes. Cookies, which are an industry standard used by most web sites, can facilitate a user's ongoing access to and use of a site. They aid the function of the Site by matching users with stored information in our database to provide personalized features such as localized TV listings. For example, when you come back to visit the Site, certain preferences - such as your ZIP code for the TV listings - will be called up, saving you time and making access faster.
Our cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We will not share or sell non-aggregated information contained within cookies with any third party. The cookie itself does not contain any personally identifiable information.
What do I need to know about third party sites, co-branded sites, and TV Guide Online's online business partners?
Does TV Guide Online use Third Party Ad Servers?
Does TV Guide Online collect personally identifiable information from children?
We ask that all parents spend time with their children and monitor what sites their children are visiting. We do not knowingly collect personally identifiable information from children under the age of 13. We also suggest that no children under 18 submit personally identifiable information to any game, membership, contest or promotion that we might host without first obtaining a parent's consent. Our Site is not intended for use by and is not directed to children.
You can review and update your personally identifiable information (such as phone, e-mail or postal address) by contacting us at firstname.lastname@example.org or at the physical address listed below. You may also request that we remove your personally identifiable information from our database. Magazine subscribers may visit online.tvguide.com/services to update their account and subscription information.
TV Guide Online Customer Service
1211 Avenue of the Americas,
New York, NY 10036
Your Privacy Rights
For California residents who would like a description of the types of personal information that TV Guide Online and its affiliates have shared with third parties during 2005 for use in direct marketing, and for a list of those third parties' names and addresses, please contact us at:
TV Guide Online Customer Service
1211 Avenue of the Americas,
New York, NY 10036
Last Updated on February 15, 2007.